General Terms and Conditions
1. General provisions
These terms and conditions apply to purchases in the online store www.royalbarber.cz, operated by Royal Barbers sro with its registered office at: Minoritská 469/1, Brno-město, 602 00 Brno IČ: 08839352, registered at the Regional Court in Brno. The general provision sets out the conditions for the purchase between the e-shop operator (hereinafter referred to as the "Seller") and the customer (hereinafter referred to as the "Buyer"). All contractual relations are concluded in accordance with the legal order of the Czech Republic. If the contracting party is a consumer, the relations not regulated by the business conditions are governed by Act No. 89/2012, the Civil Code and Act No. 634/1992 Coll., On consumer protection. If the contracting party is not a consumer, the relations not regulated by the business conditions are governed by Act No. 513/1991 Coll., The Commercial Code, all as amended. The business conditions also apply to cases where the person who intends to purchase goods from the seller is a legal entity or a person who acts when ordering goods in the course of their business or in the course of their independent profession. Provisions deviating from the business conditions can be agreed in the purchase contract. Deviating provisions in the purchase contract take precedence over the provisions of the terms and conditions. The provisions of the terms and conditions are an integral part of the purchase agreement. The purchase contract and business conditions are drawn up in the Czech language. The wording of the terms and conditions may be changed or supplemented by the seller. This provision does not affect the rights and obligations arising during the period of validity of the previous version of the terms and conditions.
2. Definition of terms
A consumer contract is a purchase contract, a contract for work, or other contracts if the contracting parties are the consumer on the one hand and the supplier on the other. The seller is a person who acts within the scope of his business or other entrepreneurial activity when concluding and fulfilling the contract. It is an entrepreneur who directly or through other entrepreneurs supplies the buyer with products or provides services. The customer of our online store is the buyer. Due to the applicable legislation, a distinction is made between a buyer who is a consumer and a buyer who is not a consumer. A consumer buyer or only a consumer is a natural person who, in concluding and performing a contract, does not act within the scope of his business or other entrepreneurial activity or within the independent exercise of his profession. when concluding and performing a contract, it acts within the scope of its business or other entrepreneurial activity or within the scope of independent performance of its profession. This buyer is governed by the terms and conditions to the extent that apply to him and the Commercial Code.
3. User account
Based on the buyer's registration made on the website, the buyer can access its user interface. From its user interface, the buyer can order goods (hereinafter referred to as "user account"). If the web interface of the store allows it, the buyer can also order goods without registration directly from the web interface of the store. When registering on the website and when ordering goods, the buyer is obliged to state all data correctly and truthfully. The buyer is obliged to update the data specified in the user account upon any change. The data provided by the buyer in the user account and when ordering goods are considered correct by the seller. Access to the user account is secured by username and password. The buyer is obliged to maintain confidentiality regarding the information necessary to access his user account. The buyer is not entitled to allow the use of the user account by third parties. The seller may cancel the user account, especially if the buyer has not used his user account for more than 2 years, or if the buyer violates his obligations under the purchase agreement (including business conditions). The buyer acknowledges that the user account may not be available around the clock, especially with regard to the necessary maintenance of hardware and software equipment of the seller, or. necessary maintenance of third party hardware and software.
4. Ordering and concluding a purchase contract
All orders placed through the online store www.royalbarber.cz are binding. By sending the order, the buyer confirms that he has read and agrees to these terms and conditions as well as the complaint procedure. - To order, the customer selects the goods, duly fills in the order form (all the data and requisites prescribed by the form) and sends the order. - The proposal for concluding the purchase contract is the sent order of goods by the buyer and the purchase contract itself is concluded at the moment of delivery of the binding consent of the seller to the buyer with this proposal. - The place of delivery of the goods is the address given by the buyer in the registration form. - Information on the individual steps leading to the conclusion of the contract can be seen from these terms and conditions. The buyer always has the opportunity to check the order before sending it and possibly correct it. Before confirming the order, the buyer is always informed of the total and final amount to be paid. - Order cancellation can be made via e-mail or telephone before dispatch of the ordered goods, it is sufficient to state the order number and contact information for you. - The seller is always entitled, depending on the nature of the order (quantity of goods, purchase price, estimated shipping costs) to ask the buyer for additional confirmation of the order (for example, in writing or by telephone). - All prices, including special prices, are valid until stocks are recalled or sold out. Discounts on goods in action, special offers and possible personal discounts cannot be combined and added together. - The buyer agrees to the use of means of communication at a distance when concluding the purchase contract. The costs incurred by the buyer in the use of means of distance communication in connection with the conclusion of the purchase contract (costs of internet connection, costs of telephone calls) shall be borne by the buyer himself, and these costs do not differ from the basic rate.
5.Price of goods
Prices are valid at the time of ordering and are final, ie including VAT. The buyer has the opportunity to find out before ordering email@example.com for how long the offer or price remains valid. The web interface of the store contains information about the goods, including the prices of individual goods. The prices of goods are listed including value added tax. The prices of the goods remain valid as long as they are displayed in the web interface of the store. This provision does not limit the seller's ability to enter into a purchase agreement under individually agreed conditions. The web interface of the store also contains information on the costs associated with the packaging and delivery of goods. The information on costs associated with the packaging and delivery of goods listed in the web interface of the store is valid only in cases where the goods are delivered within the territory of the Czech Republic. Along with the purchase price, the buyer is obliged to pay the seller the costs associated with packaging and delivery of goods in the agreed amount. Unless expressly stated otherwise, the purchase price also includes the costs associated with the delivery of goods. In the case of non-cash payment, the buyer is obliged to pay the purchase price of the goods together with the variable payment symbol. In the case of non-cash payment, the buyer's obligation to pay the purchase price is fulfilled when the relevant amount is credited to the seller's account. If this is customary in business relations or if so stipulated by generally binding legal regulations, the seller shall issue a tax document - an invoice - to the buyer regarding payments made on the basis of the purchase contract. The seller is a payer of value added tax. The tax document - invoice will be issued by the seller to the buyer after payment of the price of the goods and will be sent in electronic form to the buyer's electronic address. According to the Sales Registration Act, the seller is obliged to issue a receipt to the buyer. At the same time, he is obliged to register the received revenue with the tax administrator online; in the event of a technical failure, within 48 hours at the latest
6. Methods of payment, delivery costs, packing by bank transfer
transport Czech Post package in hand 119CZK, DPD Privat 99CZK, Zásilkovna 69CZK When paying by bank transfer, wait for the confirmation email, in which you will find information on payment. Physical delivery of the order can be made only after the funds have been credited to the above account. When paying by bank transfer, state the order number as a variable symbol. The buyer is also obliged to reimburse the seller for the costs incurred for the packaging of the ordered goods in the amount of CZK 30. cash on delivery (cash on delivery + CZK 25 for cash on delivery) transport Czech Post parcel in hand 119 CZK, DPD Privat 99 CZK, Mailroom 69 CZK You will pay for the goods only upon delivery directly to the sender. (Czech Post, DPD, Mailroom, or another carrier). The buyer is also obliged to reimburse the seller for the costs incurred for the packaging of the ordered goods in the amount of CZK 30. cash - personal collection - FREE shipping You will pay for the goods when you pick it up at our dispensing point (goods can only be paid in cash): -Brno, Minoritská 1, 602 00 - Royal Barber Shop, phone contact: 775521123 -Brno, U Dálnice, OC Olympia 66442- Royal Barber Shop, phone contact: 775541123 -Brno, Sportovní 559 / 2A 602 00- Royal Barber Shop, phone contact: 775513123
7. Delivery method - transport
Delivery is provided by the Czech Post, DPD, a courier or other courier company. The goods are delivered to the address specified by the customer, the customer is informed about the dispatch of the goods by e-mail. Delivery is provided on weekdays during normal business hours. In the event that for reasons on the part of the buyer it is necessary to deliver the goods repeatedly or in another way than stated in the order, the buyer is obliged to pay the costs associated with repeated delivery of goods, respectively. costs associated with another method of delivery.
8. Delivery conditions
Delivery date: Goods that are IN STOCK, ordered on working days before 12:00, will usually be delivered to you within two working days anywhere in the Czech Republic. Weekend orders or orders made on holidays are always processed on the first working day following them. The information on stock of the offered goods may vary depending on the gradual sale and is of a purely informative nature. In the event that the customer orders the goods listed as in stock and the seller will not have them physically available in stock, our customer department will contact you. In the event that the seller does not comply with the delivery date stated on the web interface and the customer has already lost interest in the ordered goods. Proceed according to the conditions of point 10. Business conditions of order cancellation, withdrawal from the contract. Acceptance of goods The buyer is obliged to accept the ordered goods and check the integrity of the packaging and whether the shipment shows obvious signs of damage. In case of damage, it is necessary to write a record with the delivery person. If the customer discovers damage or other irregularities only after receiving the shipment, he is obliged to immediately contact the operator of the online store (hereinafter referred to as the "Seller"). In the event of non-acceptance of the order, the buyer is also obliged to reimburse the seller for the carrier's costs incurred for the transport, which amounts to CZK 125. The buyer is obliged to send this amount within 7 working days to the seller's account 283411079/0300 with the variable symbol as the order number.
9. Complaints and warranty of goods
All goods are covered by a 24-month warranty. The warranty does not cover wear and tear due to normal use of the products. The warranty conditions, the conflict with the purchase contract and the complaint process, the exercise of rights from liability for defects are regulated in detail in the complaint procedure.
10. Cancellation of the order, withdrawal from the contract
If the customer decides to cancel the order for any reason, he must immediately inform the store operator (in writing, email or telephone) before the goods are shipped. In this case, the order is canceled free of charge by the operator. Pursuant to Section 53 (7) of the Civil Code, the purchasing consumer has the right to return the goods within 14 days of receipt - he therefore has the right to withdraw from the concluded purchase contract without giving reasons and without any sanction. All documents must be attached to the consignment, including a copy of the invoice, or the origin of the contract must otherwise be credibly proven together with the complaint form. The customer sends the returned goods at his own expense to the operator's address. The seller will return the financial amounts paid to the buyer, to the bank account number specified by him or otherwise by mutual agreement, no later than 30 days from the moment of withdrawal. The seller is entitled to reimbursement of the costs actually incurred in returning the goods. Withdrawal from the contract should be sent in writing to the address: Minoritská 1 Brno 602 00-Royal barber shop, or to the e-mail address of the operator firstname.lastname@example.org The goods must be returned to the same address. The buyer acknowledges that according to the provisions of § 1837 of the Civil Code, it is not possible to withdraw from the purchase contract for the supply of goods that have been modified according to the buyer's wishes or for him, from the purchase contract for the delivery of perishable goods and goods , which was irretrievably mixed with other goods after delivery, from the purchase contract for the delivery of goods in a sealed package, which the consumer removed from the package and for hygienic reasons it is not possible to return and withdraw from the purchase contract. If it is not a case of the above terms and conditions or another case where it is not possible to withdraw from the purchase agreement, the buyer has the right to withdraw from the purchase agreement in accordance with § 1829 paragraph 1 of the Civil Code, within fourteen (14) days from acceptance of goods, and in the event that the subject of the purchase contract is several types of goods or delivery of several parts, this period runs from the date of receipt of the last delivery of goods. Withdrawal from the purchase contract must be sent to the seller within the period specified in the previous sentence. To withdraw from the purchase contract, the buyer can use the sample form provided by the seller, which is attached to the terms and conditions. Withdrawal from the purchase contract may be sent by the buyer to the address of the seller's business premises or to the seller's e-mail address. In the event of withdrawal from the purchase agreement, the purchase agreement is canceled from the beginning. The goods must be returned to the seller by the buyer within fourteen (14) days of delivery of the withdrawal from the purchase contract to the seller. If the buyer withdraws from the purchase contract, the buyer bears the costs associated with the return of goods to the seller, even if the goods can not be returned due to their nature by regular mail. In the event of withdrawal from the purchase agreement, the seller will return the funds received from the buyer within thirty (30) days of withdrawal from the purchase agreement by the buyer, in the same manner as the seller received from the buyer. The seller is also entitled to return the performance provided by the buyer when returning the goods to the buyer or otherwise, if the buyer agrees and the buyer does not incur additional costs. If the buyer withdraws from the purchase contract, the seller is not obliged to return the received funds to the buyer before the buyer returns the goods or proves that he sent the goods to the seller. The seller is entitled to unilaterally set off the claim for compensation for damage to the goods against the buyer's claim for a refund of the purchase price. In cases where the buyer has the right to withdraw from the purchase contract in accordance with the provisions of § 1829 paragraph 1 of the Civil Code, the seller is also entitled to withdraw from the purchase contract at any time, until the goods are taken over by the buyer. In such a case, the seller will return the purchase price to the buyer without undue delay, cashless to the account specified by the buyer.
11.Personal data protection and processing Personal data categories
If you shop with us, we collect: - Name and contact information. Name and surname, e-mail address, postal address, billing address, telephone number, bank details - Demographic data. Gender, date of birth, country and preferred language. - Data generated on the basis of the duration of the contract - purchased products, customer segment, volume of services provided If you are a member of a wholesale account, we collect: - Name and contact details. Name and surname, e-mail address, postal address, billing address, telephone number, bank details. - Demographics. Gender, country and preferred language, date of birth. - Login. Login names and passwords. We do not have access to the real password. We also process the following personal data: - Data from communication between the seller and the buyer. - Within the logs mainly IP address, data provided by the browser (resolution, version, operating system, fingerprint), language - name, surname, email, phone, delivery address - Name, surname, email, phone and company when organizing events to third parties: Your personal data will be passed on to third parties or otherwise mediated only if it is necessary in the performance of the purchase agreement, on the basis of a legitimate interest, or if you have given your prior consent. a) sister companies and processors on the basis of the purchase agreement for the performance of internal processes and procedures b) credit card companies, payment service providers for processing payments and banks on the basis of your order, fulfillment of the purchase agreement c) carriers for the delivery of your ordered products d) other service providers, third parties involved in data processing e) third parties, such as legal or financial representatives, courts for the processing of tax documents, debt collection or other reasons arising from the performance our legal obligations f) public authorities (eg police) g) third parties conducting customer surveys If third parties use the data in their legitimate interest, the controller is not responsible for such processing. These processing is governed by the principles of personal data processing of the respective companies and persons. Processing time: We process and store personal data - for the time strictly necessary to ensure all rights and obligations arising from the purchase agreement - 1 year from the end of the warranty period to resolve potential disputes - for as long as Royal Barbers sro is obliged as an administrator in accordance with generally binding legal regulations. Accounting documents, such as invoices issued by the company, are archived in accordance with the law for a period of 10 years from their issuance. - The consent for notification of the availability of goods remains valid until the sending of the availability information, but for a maximum of 1 year or until it is revoked. - Consent to marketing offers is valid for 4 years or until revoked - Review 6 years - Communication 2 years - Competitions 1 year In other cases, the processing time results from the purpose of processing or is given by legal regulations in the field of personal data protection. Rights of data subjects: a) If we process your personal data, you can request free information about the processing of your personal data at any time. b) If you believe that we are processing personal data in violation of the protection of your personal data and the legal conditions of personal data protection, you can ask for an explanation, request that we eliminate the situation, in particular, you can request a correction, addition, destruction of personal data or blocking of personal data. c) You can revoke your consent to the processing of personal data at any time. If you revoke your consent to the processing of personal data, your personal data will be deleted or anonymised; however, this does not apply to personal data that the seller needs to fulfill legal obligations (eg processing an already submitted order) or to protect its legitimate interests. Personal data will also be destroyed if personal data is not required for the specified purpose or if the storage of your data is inadmissible for other reasons stipulated by law. To withdraw your consent to the processing of your personal data, please write to the e-mail address email@example.com
12. Other rights and obligations of the contracting parties
The buyer acquires ownership of the goods by paying the full purchase price of the goods. The seller is entitled to sell goods on the basis of a trade license. The trade license inspection is performed by the relevant trade licensing office within its competence. The Office for Personal Data Protection supervises the area of personal data protection. The Czech Trade Inspection Authority, to a limited extent, supervises compliance with Act No. 634/1992 Coll., On Consumer Protection, as amended. The buyer hereby assumes the risk of a change of circumstances in the sense of § 1765 paragraph 2 of the Civil Code.
13. Sending business messages
The buyer agrees to the sending of information related to the goods, services or business of the seller to the electronic address of the buyer and further agrees to the sending of commercial communications by the seller to the electronic address of the buyer.
14. Final provisions
These terms and conditions are valid as stated on the seller's website, on the day of sending the electronic order to the buyer, who accepts them without reservations. These terms and conditions and the complaint procedure take effect on 13.12.2017 We reserve the right to make changes to the terms and conditions and the complaint procedure. If any provision of the Terms and Conditions is or becomes invalid or ineffective, the invalid provision will be replaced by a provision whose meaning is as close as possible to the invalid provision. The invalidity or ineffectiveness of one provision shall not affect the validity of the other provisions. The appendix to the terms and conditions consists of a sample form for withdrawal from the purchase agreement and a complaint form.